FAQs / Help Section

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How do I order prints?
What is the image quality of the prints I will receive?

How do I order prints?
Select images:
Select "Find Your Photos" on the left and pick an event from the list. If there are multiple rolls then select the roll you wish to view. Click on an image to enlarge it. If you wish to purchase the photo, select "add to cart" at the bottom of the window. A list of the photos in your cart will be displayed. Select Close Window. If you don't wish to purchase the photo, click on the image to close the window. You can go to any roll or event and repeat the above steps to put additional images in your cart.

Order prints:
Select "go to Checkout" on the left. This will take you to the order form. Enter the number of prints for each image/size desired. Enter your contact info.

Review order:
Select "Click here for Summary". Review the summary. If you see problems, select the back button in your browser and redo the order. If you don't see any problems then select "Click here to Purchase". You will be transferred to Verisign at this point to complete the purchase with your credit card. We do not keep any credit card numbers on our site.

Print invoice:
A confirmation email will be sent to the address in your contact info. The email will include a link to your invoice. Click on the link or copy the link to the address bar of your browser to view the invoice. Print the invoice for your records.

...Your order will be processed and mailed to the address in your contact info.

Will my prints look exactly like the corresponding images on my computer monitor?
Most likely the answer is no... In fact, they will look much better as all images on the website (both thumbnail & full size images) are optimized for web use. You should also remember that a computer monitor is very much like a television. You (the user) have the ultimate control over what resolution, brightness, contrast and color depth you set your monitor to.

How do I know my online payment is secure?
com is certified by VeriSign. the Proven and time tested standard in online certification.

When can I expect to receive my prints?
We are usually able to ship your prints within ten business days of your order.

Can I receive the digital files / images?
Generally speaking... the answer is no. However, there have been a few exceptions made and we can negotiate the specifics on an individual basis.

What is your satisfaction guarantee?
As we stated before, we at RalphGranichPhotography.
com would expect nothing less than 100% satisfaction. If you are unhappy with your prints simply return the prints via mail and we will refund you the full amount of your order.